Effective January 1, 2020
This summary provides a short explanation of the policy and is not legally binding.
We firmly believe in our customers’ right to privacy, and we respect that right by adhering to the concept of Fair Information Practices.
We collect your information when you complete our online forms, purchase our products online, and interact with our community. We track that information using cookies. We record all of the discussions we have with you on the phone. The information we collect includes name, address (if you place an order), email address, IP address, phone number, and location (if you add it to your profile).
We share your details with selected business partners which may include:
We use session cookies to recognize that you have already visited individual pages of our website. These cookies also provide certain functionalities. Session cookies are deleted after you leave our website.
In addition, we also use temporary cookies, which are stored on your device for a specified period of time, to optimize user-friendliness and the statistical evaluation of the use of our website. If you visit our website again to use our services, these cookies will automatically recognize that you have already visited us before and what entries and settings you have made, so you do not have to enter them again.
In order to make our website available to you, we use the services of hosting companies, such as the provision of web servers, storage space, database services, security services and maintenance services.
When you visit our website or its individual pages, your device’s browser automatically sends information to our website server. This information is stored in log files by us or by our hosting provider.
The following information is stored:
This data is processed for the following purposes:
If you use the contact form, you will be asked to provide your name and email address so we can contact you personally. Additional information can be provided voluntarily. All personal data collected in connection with the contact form will be deleted after responding to your request, unless it is necessary to store this data for the documentation of other processes (for example, for the subsequent conclusion of a contract).
If you would like to receive our newsletter, we need to have your name and email address. Your email address will be used and stored for this purpose until you withdraw your consent or unsubscribe from the newsletter. You can unsubscribe at any time by using the link at the end of each newsletter or by contacting us.
We send our newsletters with a web beacon. A web beacon is a miniature graphic embedded in the newsletter’s HTML format which enables us to analyze reader behavior. In this context, we store whether and at what time a newsletter was opened by you and which of the links contained in the newsletter were accessed by you. We use this data to create statistical evaluations of the success or failure of a marketing campaign in order to optimize newsletter distribution and to better match the content of future newsletters to your interests. The collected data will not be transferred to third parties and will be deleted after the statistical evaluation.
See our Employee Privacy Notice.
If you leave comments or other contributions on our website, your email and IP address will be stored. You can provide further information voluntarily. The purpose of storing your email address is to contact you regarding your comment or contribution, to forward any complaints you may have and, if necessary, to ask you to comment. You will not be able to use the comments function without entering your email address. The email address you provide will be saved but will not be published along with your comment.
Our legitimate interest in retrieving and storing your email address is for security reasons, for example, in the event that someone leaves illegal content (for example, insults) in comments and contributions. In this case, we ourselves could be prosecuted for the comment or contribution and therefore, we have a legitimate interest in storing your IP address. This collected personal data will only be passed on to the prosecution authorities in cases of criminal investigations. Personal information will not be transferred to any other third parties.
You can register on our website by entering your name and email address. Registration is voluntary and is based on your voluntary consent. The transmission of any other personal data is determined by the input form used for the registration. The collected personal data is used for the purposes of offering our services as well as to contact you in order to provide you with information regarding our services and your registration. You can view your personal data and make changes to this data via your personal user access. Your data will be stored until you delete your user account or instruct us to delete your data. If we are obliged to store your personal data due to legal, commercial and tax-related retention periods, the processing of your personal data will be restricted accordingly until the expiry of the retention periods and this data will then be deleted.
When you register on our website or use your user account, we store your IP address and the time of your use of our website. Storage of your data is in your interest in order to protect you from misuse and other unauthorized use. Your data will not be transferred to third parties, unless necessary to fulfill contractual obligations, for the pursuit of any claims to which we are entitled, or if there is a legal obligation. IP addresses are anonymized.
When you place an order, we process your personal data in order to perform our contractual obligations. This data includes:
The data will only be transferred to third parties to the extent necessary in order to implement pre-contractual measures and to fulfill contractual obligations, such as to banks, payment service providers, and credit card companies for processing payment, and to shipping providers for shipping goods.
PayPal acts as an online payment service provider and trustee and offers buyer and seller protection services. When paying via PayPal, credit card via PayPal, direct debit via PayPal or, if offered, purchase on account via PayPal, your name, email address, purchased products, invoice amount, as well as your invoice and delivery address will be transferred to PayPal as part of payment processing. When using the following payment methods: credit card via PayPal, direct debit via PayPal or, if offered, purchase on account via PayPal, PayPal may conduct a credit check in order to check your creditworthiness and to minimize payment defaults before deciding to approve the payment process. The credit assessment involves the use of probability values (score values), whose calculation includes address data. The calculation of these scoring values is based on a scientifically recognized mathematical-statistical procedure. In case of insufficient creditworthiness PayPal can refuse the chosen payment method.
If you do not agree with the data transmission, or if you believe that your creditworthiness is not suitable for the chosen method of payment, please use another method of payment. Additional information on how PayPal handles your personal information can be found in PayPal’s Privacy Statement.
We use the “Facebook Pixel” on our website. The use of this technology enables Facebook to assign visitors to our website to specific groups (for example, visitors to our website according to the areas of interest we have sent to Facebook – the “custom audiences”) for the display of specific advertisements and to thus be able to recognize these groups. This ensures that these users are only shown advertisements that match their interests and that inconveniences caused by inappropriate advertising are avoided. By using the Facebook Pixel, we can also monitor the effectiveness of our Facebook advertisements for statistical purposes and track whether and how a user has used our services after clicking on an advertisement.
Additional information about the Facebook Pixel and how it works can be found here. Detailed information on how Facebook processes the data it collects and general information about Facebook advertisements can be found in Facebook’s Data Policy. In your Facebook account under the heading “Settings,” you can object to the collection of your data via the Facebook Pixel and its use for displaying specific advertisements. Information on these settings can be found here (login necessary).
This website uses the “demographic features” function as part of Google Analytics. This function allows us to generate reports that contain information about the age, gender and interests of our site visitors. This data comes from Google’s interest-based advertising and from visitor data from third-party providers.
This website uses external fonts from Google, web fonts, to display fonts. In order to do this, your browser loads the required web font into the browser cache when you access the web page. If your browser does not support this function, your computer will use a standard font to display the website. This service collects your IP address, which of our web pages you have visited and, if applicable, other data Google needs for the provision of the web fonts.
Collected information may be transferred to third parties if this is required by law or if third parties process this data on our behalf or on behalf of Google. Under no circumstances will your IP address be merged with other data from Google. The IP addresses are anonymized so that allocation is not possible.
This Privacy Notice for California Residents supplements the information contained above and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this Notice.
This Notice does not apply to employment-related personal information collected from California-based employees, job applicants, contractors, or similar individuals (see Creative Electron’s California Employee Privacy Notice).
Where noted in this Notice, the CCPA temporarily exempts personal information reflecting a written or verbal business-to-business communication (“B2B personal information”) from some its requirements.
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”). Personal information does not include:
In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:
|A. Identifiers.||A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.||Yes|
|B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).||A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.||Yes|
|C. Protected classification characteristics under California or federal law.||Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).||No|
|D. Commercial information.||Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.||Yes|
|E. Biometric information.||Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.||No|
|F. Internet or other similar network activity.||Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.||Yes|
|G. Geolocation data.||Physical location or movements.||No|
|H. Sensory data.||Audio, electronic, visual, thermal, olfactory, or similar information.||No|
|I. Professional or employment-related information.||Current or past job history or performance evaluations.||No|
|J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).||Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.||No|
|K. Inferences drawn from other personal information.||Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.||No|
We obtain the categories of personal information listed above from the following categories of sources:
We may use or disclose the personal information we collect for one or more of the following purposes:
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
We share your personal information with the following categories of third parties:
Disclosures of Personal Information for a Business Purpose
In the preceding twelve (12) months, Creative Electron has disclosed the following categories of personal information for a business purpose:
Category A: Identifiers.
Category B: California Customer Records personal information categories.
Category D: Commercial information.
Category F: Internet or other similar network activity.
We disclose your personal information for a business purpose to the following categories of third parties:
Sales of Personal Information
In the preceding twelve (12) months, Creative Electron has not sold any personal information.
We do not sell your personal information to any third parties.
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:
We do not provide these access and data portability rights for B2B personal information.
Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
We do not provide these deletion rights for B2B personal information.
Exercising Access, Data Portability, and Deletion Rights
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us.
We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
We will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the website and update the notice’s effective date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.
California Business & Professions Code Section 22575(b) (as amended effective January 1, 2014) provides that California residents are entitled to know how a website operator responds to “Do Not Track” (DNT) browser settings. DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. We do not currently take actions to respond to DNT signals because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a DNT standard once one is created. For information about DNT, visit All About DNT.
This Privacy Notice for EU Residents supplements the information contained above and applies solely to all visitors, users, and others who reside in the European Union. As the data controller, we have prepared this data protection declaration to inform you about the type, scope and purpose of the processing of personal data in connection with our website, in accordance with the provisions of Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR). “Personal data”, “processing”, “controller”, and “recipient” have the same definitions set forth therein (Art. 4 GDPR).
We process personal data on the basis of at least one of the following legal bases:
The following information refers to the legal basis of the individual processing steps contained in this data protection declaration.
We forward personal data to recipients (contractors or other third parties) only to the required extent and only under one of the following conditions:
The transfer of personal data to a country or an international organization outside the European Union (EU) or the European Economic Area (EEA) is subject to legal or contractual permissions only in accordance with the conditions of Art. 44 ff. GDPR. This means, that for the country concerned, there is an adequacy resolution of the EU Commission according to Art. 45 GDPR, there are suitable guarantees for data protection according to Art. 46 GDPR or there are binding internal data protection regulations according to Art. 47 GDPR.
As a data subject who resides in the EU, you have the following rights:
If you wish to assert the above-mentioned data subject rights, you can contact us or our privacy officer at any time using the contact details above.
Unless otherwise provided for in this data protection declaration for individual cases, personal data will be erased if this data is no longer necessary for the purposes for which it was collected or was in any other way processed and if there are no legal obligations that require us to keep it. We will also erase your personal data processed by us upon request, in accordance with Art. 17 GDPR, if the conditions described therein are met. If personal data is required for other legally permissible purposes, the data will not be erased, but its processing will be restricted in accordance with Art. 18 GDPR. In the event of a restriction, the data will not be processed for other purposes. This applies, for example, to personal data that we must keep for commercial or tax reasons.
Cookies. The data processed by cookies is required for the above-mentioned purposes in order to protect our legitimate interests which result from processing the data and the legitimate interests of third parties in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.
Hosting. While using the services of hosting companies, we or our hosting providers process our website users’ personal data on the basis of our legitimate interests in providing efficient and secure access to our website in accordance with Art. 6 para. 1 lit. f GDPR.
Access data and log files. The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f GDPR. Our legitimate interest is based on the above-described purposes for data collection. Under no circumstances do we use the data we collect for the purpose of drawing conclusions about a person.
Contact form. In accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, data processing for the purpose of contacting us and responding to your request is based on your voluntary consent.
Newsletter. In accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, data processing for the purpose of sending the newsletter is based on your voluntary consent which is granted via the double opt-in procedure.
Job applications. We are not currently accepting nor storing applications from EU residents.
Comments and contributions. Your information will be stored on the basis of our legitimate interests within the meaning of Art. 6 para. 1 lit. f GDPR.
Community and Registration. Creative Electron USA and Creative Electron EUROPE use a shared system for the administration of community accounts in order to make it easier for users to access the shared website of the Creative Electron Community. The provider is www.Creativeelectron.com; San Luis Obispo, CA 93401, United States. It is not possible to register with the Creative Electron Community without your data being transferred to the USA. However, you can order goods in the EU store as a guest without registering with the community. When you register with the Creative Electron Community, you will be redirected to the Creative Electron USA website. The data transfer to Creative Electron USA is based on the EU standard contractual clauses (Set II). Information about these guarantees is available here. Creative Electron EUROPE and Creative Electron USA are jointly responsible for processing personal data. Creative Electron EUROPE complies with all obligations regarding the exercise of the rights of data subjects. In accordance with Art. 6 Para. 1 S. 1 lit. f GDPR, data is processed on the basis of our legitimate interest in the provision of the services on our website. In accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, registration is voluntary and is based on your voluntary consent. In accordance with Art. 6 Para. 1 S. 1 lit. f GDPR, data is processed on the basis of our legitimate interest in the provision of the services on our website. Your data will not be transferred to third parties, unless it is necessary to fulfill contractual obligations in accordance with Art. 6 para. 1 lit. b GDPR or for the pursuit of any claims to which we are entitled or if there is a legal obligation according to art. 6 para. 1 lit. c GDPR.
Contract data. The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. b GDPR.
Automated decision-making (credit assessment). Based on Art. 6 para. 1 lit. b and lit. f GDPR, we perform a credit assessment of customers prior to the conclusion of the contract for the purpose and on the basis of our legitimate interest in checking creditworthiness and minimizing payment defaults.
Payment service provider: PayPal. The legal basis for processing is Art. 6 para. 1 lit. b GDPR. Additional information on how PayPal handles your personal information can be found in PayPal’s data protection declaration.
Statistics and analysis: Facebook Pixel. The provider is Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, is responsible for processing the personal data of persons in the EU. Facebook has joined the EU/US Privacy Shield Agreement, thereby committing itself to complying with European data protection standards and thus has fulfilled the EU requirements for legitimizing the transfer of personal data to the USA. Information on Facebook’s commitment can be found here. Detailed information on how Facebook processes the data it collects and general information about Facebook advertisements can be found in Facebook’s data protection declaration The legal basis for the use of the Facebook pixel is our legitimate interests and the legitimate interests of third parties in these purposes, in accordance with Art. 6 para. 1 lit. f GDPR.
Google services. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The legal basis for the use of the above Google services is our legitimate interests in accordance with Art. 6 para. 1 lit. f GDPR. Google has joined the EU/US Privacy Shield Agreement, thereby committing itself to complying with European data protection standards and thus has fulfilled the EU requirements for legitimizing the transfer of personal data to the USA. Information on Google’s commitment can be found here. Additional information on how Google handles your personal data can be found in Google’s data protection declaration.
The data processed, the purposes of data processing, third parties with whom we may share customer data, and your rights are all discussed above. Please scroll up to read again.
You may choose to opt out of having your personal information disclosed to a non-agent third party, or used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized. To exercise this choice, contact the privacy officer listed above.
If we receive personal data subject to our certification under the Privacy Shield and then transfer it to a third-party service provider acting as an agent on our behalf, we have certain liability under the Privacy Shield if both (i) the agent processes the personal data in a manner inconsistent with the Privacy Shield and (ii) we are responsible for the event giving rise to the damage.
If you are a resident of a European country participating in the Privacy Shield and you believe we maintain your personal data within the scope of this Privacy Shield certification, you may direct any questions or complaints concerning our Privacy Shield compliance to our privacy officer using the contact information provided above.
In compliance with the Privacy Shield Principles, we commit to resolving complaints about our collection or use of your personal information. We also commit to cooperating with the EU data protection authorities (DPAs) under the EU-US Privacy Shield Framework, and to complying with the advice given by the EU DPAs under the Framework with regard to personal data transferred from the EU. The independent dispute resolution body designated to address complaints and provide appropriate recourse free of charge to the individual is the panel established by DPAs.
You may also be able to invoke binding arbitration for unresolved complaints, but prior to initiating such arbitration, a resident of a European country participating in the Privacy Shield must first: (1) contact us and afford us the opportunity to resolve the issue; and (2) contact the U.S. Department of Commerce (either directly or through a European Data Protection Authority), affording the Department of Commerce time to attempt to resolve the issue. If you invoke binding arbitration, each party will be responsible for its own attorney’s fees. Please note that, pursuant to the Privacy Shield, the arbitrator may only impose individual-specific, non-monetary, equitable relief necessary to remedy any violation of the Privacy Shield Principles with respect to the resident.
Our Privacy Shield compliance is subject to the investigatory and enforcement powers of the US Federal Trade Commission.
Our website is intended for use by individuals who are at least 18 years old, or who have parental/guardian consent or are emancipated minors. We do not knowingly collect personal information from children under the age of 13 or from EU residents under the age of 16 without parental/guardian consent. If you believe that a child has provided us with personal information without parental/guardian consent, please contact us. We also comply with other age restrictions and requirements in accordance with applicable local laws.
If you would like to exercise a right under a different privacy law, please contact us