Tech Support and Maintenance

Excellent service doesn’t end after your TruView™ X-ray system is installed. Our team is here to ensure that your system stays in top working condition. Should any technical issues arise, our support team is here to help. Give us a phone call or fill out our contact card and we’ll get back to you as quickly as possible.

Cabinet X-ray systems are extremely safe and reliable, but only when properly maintained. Creative Electron’s service team provides expert radiation safety compliance, maintenance, and training on all TruView™ and many legacy X-ray inspection systems. 

The US Food and Drug Administration (FDA) – and most regulatory agencies around the world – requires your X-ray machine to be inspected every year. Annual radiation surveys, when combined with preventative maintenance, keeps your system compliant and in top condition, protecting your team and your investment.

What’s included in this inspection?

One of our qualified engineers will travel to your facility to perform a complete inspection of your X-ray machine. This inspection includes:

Safety Inspection: Comprehensive survey of the system using a special radiation detector. All other safety features of the system are also inspected and calibrated.

Preventive Maintenance: Key features of the system are checked for potential maintenance needs. This forecast helps you budget for future needs of your X-ray system. Preventive maintenance using original factory parts not only assures peak performance of your machine, but can also extend the overall lifetime of your system.

Certification Compliance: Most quality standards – ISO, AS, GMP – require inspection systems to be calibrated regularly. Lack of calibration can jeopardize renewal of these certifications.

Creative Electron certified technicians are trained and qualified to perform this inspection on any X-ray system. Upon completion, a certificate of compliance is issued as proof that your X-ray system is in compliance with all federal and state laws. This certificate must be issued annually, and it is a requirement for legal operation of X-ray systems in the US.